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Thank you for reaching out to us for technical assistance. We are here to help!

⚠️ Important: After-Hours Support Notice

This service form is monitored only during our regular business hours:
Monday–Friday, 8:00 AM to 5:00 PM (PST).
Forms and emails submitted outside of these hours will be addressed during the next business day.

If you require assistance outside of business hours and have an active After-Hours Service Agreement, please do not use this form or the listed email.

➡️ Instead please call 800-544-5050 and follow the prompts for support.

Please be prepared to leave a voicemail with your name, company or agency, system make and serial number along with your callback number as well as a description of the problem.

Your call will be returned within one hour.

NOTE: If you do not have a valid 24x7 support agreement, there will be a charge for the after-hours support. If you are unsure whether your agreement includes After-Hours coverage, contact us during regular business hours or speak with your account manager.

To proceed, please fill out this form with the following information:

Alternatively, you could call us at +1 (800) 544-5050 or email us to the following address: service@capturet.com

Our dedicated team is available to assist you with any technical questions or concerns. We appreciate your cooperation and look forward to providing you with the best possible support.